Salon Policies
REDO POLICY
We want you to love your hair.
We are here to make it right. We do our best with thorough consultations and technical excellence to ensure guests receive what they are expecting. Many times, a desired look is a journey and only achievable with multiple services and visits.
If the event that your hair isn’t exactly what you wanted, please contact us within 7 days. We must see your hair to determine if the dissatisfaction is an error on our part so we can move forward with getting your hair where we want it.
If we determine that a client has changed their mind or that it was expressed that multiple steps and services would be needed to achieve the desired look we will encourage the guest to continue on the prescribed path to achieve the desired outcome or possibly prescribe a path back to the original look.
In the event you are not happy with the results, we will invite you in for a consultation to determine if a mistake has been made. If we determine a mistake was made by our service provider we will offer to make the adjustments needed to achieve the original consulted look with another service appointment. In the event you had your hair done at another salon, we are no longer able to adjust services. No refund of money is given for services.
Retail exchanges may be made within 10 days from date of purchase. One of our product specialists will help you choose the perfect product for you. All professional tools, promotional and discounted retail items are final sale. Please see manufactures warranty for all hot tools.
CHEMICAL SERVICE
You have chosen to receive a chemical service with us. We pride ourselves on our high level of skill and our long lasting relationships with our guests. Here are some tips that can make your service results more successful.
1) Chemical services can have varying results based on your individual hair.
2) It is extremely important that you make your stylist aware of any and all other processes you have used on your hair.
3) There is a risk of your jewelry (earrings and necklaces) being damaged or lost during your service. We recommend you remove them before your service. We also recommend changing into one of our robes hanging in our dressing room by hanging your top up on a hanger and exchanging that for a robe so that your clothes will not become stained or damaged during the process.
4) Please feel comfortable contacting LGS within 3 days after your service if you have any questions or concerns.
CANCELLATION POLICY
If you are unable to keep a scheduled appointment, please give a minimum of 48 hours advanced notice, to prevent a 50% charge of the service scheduled. If your service is a 3 hour or more service, please let us know 72 hours in advace if you need to cancel. New guests are required to submit a credit card to reserve their appointment. No charges will be made to your credit card unless you no show or cancel your appointment outside of our 48 hour cancellation policy.
As new Hair Extension Installations are an all day appointment, please give a minimum of 72 hours advanced notice, to prevent losing your deposit.